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See what our guests say about us

4.7 out of 5.0 average rating
based on 25 reviews
Sort by
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
They accommodated an early check in for me which was much appreciated. Friendly staff and clean facilities throughout.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Very clean , helpful staff and lovely size room compared to a lot more expensive hotels.
What did you not like about your stay in the property or location?
No faults honestly
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We are regular visitors to Isle of Man visiting an elderly relative. We stay at The Penta and this has been our first choice for many years. Communication with the Hotel is really good, check-in is seamless and the accommodation is always, warm, clean and comfortable. The complimentary and simple breakfast with choice of yoghurts, a selection of breads / toast and jams along with tea or coffee suits us fine. We enjoy the quiet position on the promenade with close proximity to pubs, restaurants and other amenities and also the sister Hotel, The Regency that is available for full breakfast and other meals with staff always on hand if we need anything.
What did you not like about your stay in the property or location?
There is nothing not to like. There is a modern lift to all floors, rooms with a seaview and ample parking right outside the door.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Very good and clean Hotel right on the sea front lift to all floors very nice to stay at the Penta Hotel
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Staff were very friendly and helpful when we asked about places to go and how to get around the island. Rooms were very clean and we all appreciated a bath everyday after being out all day. We were at the back of the building so luckily couldn't hear any traffic. Breakfast was decent enough for a continental, we just filled up on coffee and toast then went out for the day. Location was ideal as we had a view of the beach/sea every morning at breakfast and there was a bus stop outside the hotel so was easy to get buses down into town or out of town. Would recommend hotel to family and friends and would stay again!
What did you not like about your stay in the property or location?
I did keep getting pantry moths in my room (room 10) so there could be a nest outside somewhere. We could hear the other guests and sometimes we got woke up by them but it is an old building so is expected to hear most noise
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Staff very friendly nothing any trouble to them if asked to do something for you rooms clean and plenty of space to move around
What did you not like about your stay in the property or location?
Nothing I could fault
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Lovely and clean.
What did you not like about your stay in the property or location?
No mat for standing on when having a shower in bath. I know I could have asked for one but should be standard in each room.
4.2
How would you rate your stay?
5
How would you rate the communication and customer service?
3
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Clean, spacious pleasant room, good shower, quiet, good views to sea, windows adjustable, bed comfortable
What did you not like about your stay in the property or location?
Duvet too warm Toilet seat loose Lamp over desk would be useful You could add pre-packaged Weetabix at breakfast
3
How would you rate your stay?
3
How would you rate the communication and customer service?
3
How would you rate the value for money?
3
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
On the promenade with easy access and parking for motorbike
What did you not like about your stay in the property or location?
Bed was a little too hard but apart from that it was ok, would have happily paid for fried breakfast if it was available 😀
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We stay at The Penta every time we visit the Isle of Man. The service is fantastic, the rooms are large and very comfortable and the location is brilliant. The Penta is spotlessly clean and the staff, especially Elita :), are super friendly and helpful. Wifi is really good too.
What did you not like about your stay in the property or location?
Nothing - all great!
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Really good staff, friendly, we’re very helpful. The location is mega, perfect for touring the Island.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Very clean ,friendly staff and great location
4.2
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
5
4.6
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Location good, staff excellent
What did you not like about your stay in the property or location?
Did not like metal front steps.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Spotlessly clean, lovely basic breakfast, stayed many times and will be back again.
What did you not like about your stay in the property or location?
Small fridge in room would be very nice.
4.4
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Clean rooms, good shower and good continental breakfast.
What did you not like about your stay in the property or location?
Bit of a walk to town centre which is ok in the summer.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
We booked a number of rooms for a large group and from the moment I originally got in touch to checking out the service received has been fantastic. Communications - Quick to respond, always helpful. Check-in was seemless. The staff at the hotel, really nice and friendly. Would absolutely stay again. Thank you Penta!
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Cracking hotel! Spotlessly clean room and a much bigger than we expected for the price.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Convenient Clean Friendly staff
What did you not like about your stay in the property or location?
Would have liked the option of a cooked breakfast
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Peaceful and quiet...very pleasant staff ...
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Quiet room ,at the back,undisturbed.Lift available to take one to 5the higher floors.Large bathroom.Location on the front so full few of the front from the downstairs breakfast room in morning.
What did you not like about your stay in the property or location?
Looks like they

Contact

Address

15-16 Palace Terrace,
Queens Promenade,
Douglas,
Isle of Man
IM2 4NE

Phone

01624 680680

Email

mail@regency.im

Location

Call Us

01624 680680

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